We want every order to arrive exactly as expected. If something isn't right, we're here to make it right — quickly and without hassle.
✅ Eligibility for a Return or Refund
You can request a return or refund within 30 calendar days of receiving your order if:
— You notify us within the return window
— The item is unused, in its original packaging, and in resalable condition
— The item arrived damaged or defective
Due to the collectible and limited nature of the AP x Swatch Royal Pop, all items are carefully inspected before dispatch. We ask that you inspect your order immediately upon delivery.
🚫 Non-Refundable Items
We cannot accept returns for:
— Used, worn, or handled items
— Items damaged due to misuse or improper handling
— Final sale or deeply discounted products
📝 How to Request a Return
Contact us with:
— Your order number
— A brief description of the issue
— Photos of the item and packaging
We'll respond quickly with next steps.
🔄 Return & Refund Process
1. Review & Approval
Our team will assess your request and may ask for additional information if needed.
2. Return Instructions
If approved, we'll provide return details and the return address. Return shipping is the customer's responsibility, unless the item is faulty or incorrect.
3. Refund Processing
Once we receive and inspect your return, your refund will be issued to the original payment method. Refunds may take 5–7 business days to appear, depending on your payment provider.
📌 Important Notes
— Items must be returned unused and in original packaging
— Shipping fees are non-refundable, unless the item was faulty
— Returns that do not meet our policy may be denied
— Excessive return requests may lead to account review
💬 Questions?
Reach out via our Contact page — we're here to help.